FAQ

What is PU stone?
PU (polyurethane) stone is a lightweight, durable, and highly realistic alternative to natural stone. It’s easy to install and suitable for both interior and exterior use.

Are your prices really factory direct?
Yes — we source directly from trusted factories in China, passing the savings directly to you.

Why do you charge a processing fee?
Our service fee covers supplier coordination, documentation, quality checks, and shipment management — providing you with a hassle-free experience.

Why do I need to pay the supplier directly?
Paying directly to the supplier helps you save on SST and other mark-up costs, ensuring maximum value for your purchase. It also maintains full transparency in the transaction.

Is delivery included in the price?
No. Delivery is charged separately and depends on the order size and destination.

Do you offer samples?
No, we do not provide samples at this time.

How long does delivery take?
Delivery typically takes 3–4 weeks by sea freight after full payment is received.

Do you provide installation services?
We do not offer installation, but we can refer you to reliable local contractors upon request.

Is there a minimum order requirement?
Yes, the minimum order value is RM400 or equivalent in other currencies.